Shipping policy

Crawlspace Habitats LLC | Effective Date: October 24, 2026

Processing Time

We make our formicaria in-house, in small batches. Most orders ship within 5 business days. During busy periods or product launches it may take up to 10. If your order will take longer than that, we’ll email you and you can cancel for a full refund.

You’ll receive a shipping confirmation with a tracking number when your order leaves us.

Shipping Within the United States

Orders ship by USPS Ground Advantage or Priority Mail. Rates are calculated at checkout from the weight of your order and your address.
We ship to PO boxes and to APO/FPO/DPO addresses.
Delivery estimates shown at checkout are USPS estimates, not guarantees.

International Shipping

We ship to most countries. International orders are sold through our international checkout partner, Global-e, which acts as the merchant of record for your purchase.

Prices include duties and taxes. The price you see at checkout is the full price. You won’t be asked to pay anything on delivery, except in the few countries where duties can’t be calculated in advance; the checkout will tell you if that applies to your address.
Carriers. International orders ship by DHL, FedEx, or UPS. The options and rates for your address are shown at checkout.
Phone number. International orders require a phone number for customs and the carrier.
Addresses. We can’t ship international orders to PO boxes. If the carrier can’t verify your address, your order will be held while we check it with you.
Product availability. Some products can’t be shipped to some countries because of local import rules; they won’t appear or will be marked unavailable for your region. Mains-powered accessories such as heating cables are 120 V with a US plug and are sold in North America only.

Changes and Cancellations

Email contact@crawlspacehabitats.com as soon as possible with your order number. We can change or cancel an order until we print the shipping label. After that, see our Refund policy. International orders can’t be redirected to a different country after they’re placed.

Lost, Delayed, or Damaged Packages

If your tracking shows no movement for 10 days (US) or 20 days (international), or your package arrives damaged, email us with your order number and we’ll sort it out. Damage must be reported within 7 days of delivery; see our Refund policy.